We verify the insurance status of each client using the information you provided when you create the client on Loula.
A client’s insurance status can be:
Under Review: this is the client’s default insurance status when you create the client
Active: the client’s insurance has been verified by Loula
Unverified: the client’s insurance could not be verified with the information you’ve inputted
If you see this status, you will receive an additional email explaining to you what you should do next to verify the client’s insurance.
Inactive: this client’s insurance is confirmed to be inactive
Please ask the client to see if they have switched to any other insurance coverage.
When you get the client’s updated health plan information, use the “Edit” button under the Insurance section of the Client Profile to update the health plan.
It takes up to three business days for Loula to verify a client's insurance.
When we have an update on a client's insurance status, you will receive an email. Log-in to the Loula platform to view the update.