This page tracks updates to our guidelines, policies, and procedures. Each entry includes the date the change took effect, a summary of what changed, and a link to the relevant document.
We update this log whenever a policy change affects doulas and clients, so you can quickly confirm whether guidance you’re following is current.
If you have any specific questions about a specific update, please contact [email protected].
November 11, 2026 - Clarify doula visit limits when clients switch doulas or insurance plans mid-pregnancy
Category: Clarified
Affects: Doula billing policies and procedures
Summary: Added guidance on why prior doula visits count toward a client’s plan limits even across a change in doula or insurance, and added a step recommending doulas confirm remaining visits directly with client’s plan before billing.
Why it matters: Doulas need to know that visit limits are per pregnancy, not per contract or provider, so switching doulas or insurance doesn’t reset the count. Skipping the prior-visit log or the plan confirmation call can result in denied claims that Loula cannot pay out.