As part of getting onboarded to Loula and getting credentialed with health plans, you will need to upload the approval or welcome letter you received from DHCS.

Below is an example of the approval letter:

You received this letter in your PAVE portal in the message that notified you of your approval. To access the letter, log into your PAVE portal. Navigate to the Messages section. Search for the message that says "Review of Application ID # [whatever your application ID is] is now complete. Please select the "Attached File" next to the paperclip (at the top left corner of this message) and open the PDF letter for further information. Please visit the Account Section to view details of the account."

There is an attachment on that message that you should click and download.

Below is an example of the welcome letter:

You received this letter in the mail from Gainwell shortly after you were approved. It was included along with many other documents about how to work with Medi-Cal.

It is important that we receive one of these specific documents as this is what is required to verify your enrollment with Medi-Cal and all Managed Care Plans will require a copy in order to approve your credentialing.

If you have any questions about this requirement, feel free to message us through Loula's web portal or email us at [email protected].